Terms & Conditions

Welcome to SuperGuide! These Terms and Conditions (“Terms”) govern your use of our website and services. By using our site, you agree to these Terms.

SuperGuide is operated by Astrosphere Lda, a company incorporated under the laws of Portugal, with registered office at Av. Duque de Loulé 12, 1050-093 Lisboa, Portugal

Company number: 518171817

("SuperGuide", "we", "us", or "our").

SuperGuide operates a digital platform that enables users (“Guests”) to discover and book experiences provided by third-party suppliers through curated recommendations.

2.1 Application

These Terms and Conditions (“Terms”) govern your access to and use of:

• The SuperGuide website and mobile interfaces

• All content, features, and services made available through the platform

• Any bookings made via SuperGuide

2.2 Nature of the Platform

SuperGuide provides a technology platform that enables:

• Suppliers to offer experiences

• Guides to curate and recommend experiences

• Guests to discover and book such experiences

2.3 No Ownership of Services

SuperGuide does not own, operate, control, or provide any experiences listed on the platform.

2.4 Contractual Relationships

When you make a booking, you enter into a direct contract with the Supplier, not with SuperGuide.

2.5 Additional Terms

Certain services or experiences may be subject to additional Supplier terms, which form part of your contract with the Supplier.

3.1 Agency Role

SuperGuide acts solely as a disclosed commercial agent on behalf of Suppliers.

3.2 Scope of Agency

SuperGuide’s role is limited to:

• Facilitating discovery of experiences

• Enabling bookings

• Processing payments on behalf of Suppliers

3.3 No Liability for Services

SuperGuide is not responsible for the performance, quality, safety, or legality of any experience.

3.4 Payment Effect

Payment made via SuperGuide is deemed payment made directly to the Supplier.

You must:

• Be at least 18 years old

• Have legal capacity to enter into contracts

• Provide accurate and complete information

You are responsible for all activity under your account.

5.1 Permitted Use

You may use the platform solely for:

• Browsing experiences

• Making legitimate bookings

• Accessing recommendations for personal, non-commercial use

5.2 Prohibited Uses

You agree not to, and not to assist others to:

Platform Abuse

• Use the platform for unlawful, fraudulent, or misleading purposes

• Circumvent or manipulate booking, pricing, or payment systems

• Create fake accounts or provide false information

Anti-Scraping & Data Protection

• Access, scrape, crawl, extract, copy, or harvest content or data from the platform by any automated or manual means

• Use bots, spiders, scripts, or other automated tools

• Reproduce, duplicate, or commercially exploit any content (including listings, pricing, descriptions, or guide recommendations)

Competitive Use

• Use the platform or its data to build, train, or operate a competing product or service

• Reverse engineer or attempt to derive source code, algorithms, or business logic

Technical Interference

• Interfere with platform security, infrastructure, or performance

• Circumvent access controls or protective measures

5.3 Enforcement Rights

SuperGuide reserves the right to:

• Suspend or terminate access

• Remove content

• Take legal action

for any breach of this section.

6.1 A booking is confirmed when:

• Payment is successfully processed, and

• Confirmation is issued

6.2 The Supplier is solely responsible for:

• Delivering the experience

• Defining conditions and requirements

• Compliance with applicable laws

7.1 Prices are determined by Suppliers and may include:

• Taxes

• Supplier charges

• SuperGuide commissions

7.2 Payment Processing Fee

SuperGuide may charge a payment processing fee of up to 2.8% of the transaction amount.

7.3 Prices may change at any time before booking confirmation.

8.1 SuperGuide may offer a Best Price Guarantee.

8.2 If you find an identical experience offered at a lower price:

• By the same Supplier

• Under identical conditions

SuperGuide may, at its discretion:

• Refund the difference, or

• Provide credit

8.3 Claims are subject to verification and eligibility criteria.

9.1 You authorize SuperGuide to charge your payment method for:

• Booking amounts

• Applicable fees

• Additional charges (where applicable)

9.2 Payments may be processed by third-party providers.

9.3 Your bank or provider may apply additional fees.

10.1 Supplier Policies Apply

Cancellation and refund terms are set by Suppliers.

10.2 Platform Role

SuperGuide facilitates refunds but is not responsible for Supplier decisions.

10.3 No refunds may be granted for:

• No-shows

• Late arrivals

• Failure to meet requirements

11.1 Recommendations are provided by independent guides.

11.2 SuperGuide does not guarantee:

• Accuracy

• Suitability

• Completeness

11.3 Guides receive a curation fee linked to bookings.

12.1 Suppliers are solely responsible for experiences.

12.2 To the maximum extent permitted by law, SuperGuide is not liable for:

• Personal injury

• Property damage

• Service failures

12.3 Liability cap: Limited to the total amount paid for the booking.

12.4 Mandatory legal rights remain unaffected.

You acknowledge that:

• SuperGuide acts as agent of the Supplier

• Payment to SuperGuide fulfills your obligation to the Supplier

• Disputes regarding experiences must be addressed to the Supplier

SuperGuide may Transfer obligations to Astrosphere Lda subsidiaries within the EU

This will not reduce your statutory rights.

We may suspend or terminate access to your account if:

• Terms are breached

• Fraud is suspected

• It is required by law

These Terms are governed by Portuguese law. EU consumers retain the right to bring claims in their country of residence.

We may modify these Terms with prior notice. Continued use constitutes acceptance.